Communications

Using this document, users can gain a better understanding of the kind of Communication providers offered by Shipsy, how to view the available options using the Integration Marketplace, and getting to know more about them to find out the right integration for their business.

Introduction

Shipsy's Integration Marketplace brings a new dimension to communication solutions for your business. Effective communication is the cornerstone of success, and within this marketplace, you'll discover a diverse array of communication providers to enhance your interactions with customers, partners, and stakeholders. Within this marketplace, the inclusion of communication provider integrations holds significant importance:

1. Streamlined Communication Hub: Shipsy's Integration Marketplace serves as a centralised hub for connecting and configuring communication providers. 

2. User-Centric Experience: Prioritising user experience, the Integration Marketplace ensures that users can easily integrate and utilise communication providers within your platform. This user-centric approach fosters engagement, effective communication, and overall satisfaction.

3. Customisation and Integration: Configuring and integrating communication providers is straightforward through the Integration Marketplace. Tailor your selections to meet your specific communication requirements.

Users can follow the given instructions to access the Integration Marketplace, view available Communications integrations and find out more about them:

Navigating to the Integration Marketplace

1. Click on the menu icon and click on integrations

2. From the sub menu, select Integration Marketplace

Understanding the Integration Marketplace

1. By default the user will land on the tile view page where they will be able to view all supported integrations within the Shipsy system

2. On the left, users can use the pane to navigate between different categories of integrations, namely - Third Party Logistics, Webhook, Payments, Order Management System, Ecommerce Plugins, Communications, Geocoding 

3. To navigate to the list of Communication Providers, the user has to click on the Communications tab

4. This will give the user a tile view of all available Communication Providers that have been integrated with Shipsy

5. These integrations are one click solutions that are available to customers free of cost. However, if users want a new provider to be integrated, that will be a chargeable expense

Communication Provider Details

1. From the available Communication Providers, a user can click on one as per their requirement to navigate to the overview page of said provider

2. On this page, the user can view the following details:

   1. Overview - A summary of the communication provider, the kind of services they offer and their areas of operation

   2. Integrations - A list of all integrations that are available for the provider - whatsapp, sms or email

   3. Documentation and Support - Relevant links to the providers support documentation

   4. Account Information - A list view of all accounts that have been set up with the 3PL, the account status (active/inactive) and the last updated at timestamp

3. This page provides an overview of the communication the user wants to integrate with and follows a similar structure for all communication integrations providing all the relevant information in one place