Digital Customer Experience

In its commitment to delivering a seamless and customer-centric logistics experience, Shipsy has proudly developed a suite of cutting-edge digital customer experience feature. This module redefines the way a customer interacts with the delivery journey of their shipment - ensuring transparent tracking, efficient communications, and real-time updates throughout the journey.

Raven Tracking Link

Shipsy's tracking link - aptly called the Raven link - is the gateway to real-time visibility. Customers receive a unique link that allows them to track their shipment from dispatch to delivery. This feature provides a dynamic overview of the shipment's location, estimated delivery time, and key milestones, ensuring customers are always informed.

Using this link, customers can perform numerous actions that empower how they interact with their logistics partner.

Payments

Simplifying the payment process, customers can make secure and hassle-free payments directly through the tracking link. This integrated feature ensures a smooth transaction experience, eliminating the need for customers to navigate through multiple platforms.

Tracking History

Using Raven, customers gain valuable insights into the entire journey of their shipment with the tracking history feature. Customers can review past tracking information, providing a comprehensive overview of the consignment's transit, delivery times, and all relevant updates.

Calling

For immediate assistance or specific instructions, customers have the option to directly call the assigned delivery agent through Raven. This instant communication channel enhances the overall customer experience by ensuring seamless communication in real-time.

Location Assistance

Customers can mark a specific location on the map for the delivery agent to follow. This feature ensures precise delivery coordination, especially in complex or large premises, enhancing accuracy and reducing delivery time.

Delivery Rescheduling

The rescheduling feature allows customers to modify delivery times according to their convenience. This flexibility ensures that the logistics process aligns seamlessly with the dynamic schedules of modern consumers.

Feedback

Customer feedback is invaluable, and the Raven link helps our clients obtain that. The digital customer experience suite includes an integrated feedback mechanism, allowing customers to share their experiences, providing insights that contribute to continuous improvement and optimisation of logistics services.

Map-Based Live Tracking

Another element of the Raven link is Shipsy’s map-based live tracking. Customers can visualize their shipment's progress on an interactive map, enabling them to anticipate arrival times and plan accordingly. This feature adds a dynamic and engaging dimension to the tracking experience.

What Can be Tracked on the Map?

Using the map-based live tracking, customers can get insights into the exact location of their delivery agent, the route they are on, and the estimated time it will take for their shipment to reach them.

Rider-Customer Communication

Besides being able to call the delivery agent, Shipsy enables seamless interaction between riders and customers via text messages. This feature allows customers to communicate with the delivery agent over text, making it easy to provide additional instructions, address concerns, or coordinate special delivery preferences.

Whatsapp Chatbot

Shipsy's chatbot revolutionizes customer inquiries by providing a convenient and instant solution through WhatsApp-based text messages. Customers can effortlessly inquire about the details of their consignment, including status, expected delivery time, and any other relevant information, enhancing accessibility and convenience.