Rider App COD Request Raised

Owned by Saloni Lakhotia
Last updated: Apr 21, 2022 by Arpit Mudgal (Unlicensed)
2 min read

Description: Rider collects the Cash at the time of delivery. They need to settle the COD Amount collected from the customer. In Rider Application, if gets reflected under COD Settlement where they raised the request against the order and then deposit the money to the Hub / Store or pay through UPI directly to the client. The raised request now comes up in Raised Request Section in Transaction History of Rider Application. Then if money request gets verified by Hub Manager, he ‘Approve’s the request and the request in the rider application gets visible under the Transaction History Tab’s Approved Settlement Request Section.

If the rider instead raised request to pay by UPI to the client directly, the request gets auto approved/rejected depending on the callback from the bank. If no such callback arrives and the raised request stays pending for more than xx days (configurable), the request gets rejected and gets back in Rider Application for COD Settlement for rider to attempt to pay again.

 

Rider App COD Settlement

  • Click on the side navigation bar in Rider App () → COD Settlement

  • Select the settlements(multiple selection for COD to be settled are allowed) from the COD settlements.

→ Now to raise the COD request on Rider app for depositing the COD to Hub/Store.

  • Click on PAY BY CASH Button. (Deposit Slip is the slip generated by the hub manager at the time of payment settlement as a Proof Of Payment for Rider)

  • Upload the photo against the Deposit Slip from the phone.
    → Now to raise the COD request on Rider app for direct UPI payment to client.

  • Click on PAY ONLINE Button.

  • A panel of 3rd party payment apps pop up which rider can choose from, to pay through UPI

  • After the choice, user gets directed to the payment screen of the chosen app with uneditable pay amount, which is the sum of the COD’s multi selected for which user raised request.

  • Now user pays the amount sum through UPI

Once the slip is uploaded successfully/after attempting to pay the amount by UPI(clicking on PAY BY UPI button), the request is raised from the Rider App and gets reflected in Dashboard Under COD Settlement > Active Transaction tab.