Customer POD Upload

Once a customer creates consignments using their customer portal, they are visible under the consignments section of the customer portal

Here, customer can see the status of all of their consignments in real time, and also cancel them should they choose to.

Now, since the riders of said vendor that are on ground and are making the deliveries do not use a shipsy provided app, there is no way to automatically obtain a proof of delivery at the time of marking the order as delivered. However, to ensure that the consignments are delivered at the right time and in the right hands, these riders are told to click PoD images when delivering a consignment. These images can be uploaded by the customer from the customer portal itself

Manually Upload POD

To manually upload PoD, the following steps have to be followed:

Once the delivery has been completed by the rider on ground and the PoD images have been clicked, these images are then provided to the customer.
From the customer’s end, they first have to navigate to customer portal > consignments and select the delivered consignment they want to upload PoD for. Alternatively, instead of scrolling through the list, they can also search for CN numbers individually.
Next, they have to scroll to the far right of the consignment listing line and navigate to the actions column.
Here, they have to click on the upload icon to start uploading a maximum of 5 documents per consignment. Clicking on the upload button will open a pop-up prompting the customer to drag and drop the images. Alternatively, they can also browse their device to upload photos.
After uploading, they can click on submit and the photos will be uploaded against that particular consignment.