How to add a new message?

In the dashboard :

• Click on the Hamburger Menu () → Setup → SMS Management () → Message Setup

• Click on the Add New Button.

• The form with the following required fields comes up:

  • 1. Message Medium : The mode through which the message is to be sent.

  • 2. Message Type : The status at which the message has to be triggered via its medium.

  • 3. Template : The message template

  • 4. Tags : Tags are those data elements that shall be fetched from the metadata for an org.

  • 5. Handlers : Case and conditional handlers
    

    

• Once filled, click on OK.

• It shows a success window, click on OK.

• The message template has been created.